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Forum Discussion
I'm getting an error in Microsoft Exchange when saving an attachment
Yesterday (05/12/20225) I started the Dropbox professional subscription trial. I had the free subscription prior to yesterday's move to the professional subscription. When using the Dropbox MS Exchange App to save an email attachment I'm getting the following error message: "Something went wrong. Please reload the add-in." However, I'm having no problem using the Dropbox MS Exchange App to share a file to an email that I'm creating. I'd like to be able to use Dropbox MS Exchange App to save an email attachment. Any suggestions to remedy this issue would be much appreciated.
15 Replies
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Jay,
I'm using the desktop version of Exchange.
- Jay
Dropbox Community Moderator
Could you try switching browsers to see if this helps?
Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.
Jay,
I'm getting the following error attempting step 2. Disconnecting Exchange from this page.
Error (404)
We can't find the page you're looking for.
- Jay
Hi cwhitfield, thanks for bringing this to our attention.
Could you try the following steps to see if this helps:
- Quit Exchange
- Disconnecting Exchange from this page
- Restart Exchange
- Log in to Dropbox in the extension
Keep me updated with any progress!
- Mark
Super User II
Have you tried unlinking and relinking just to make sure its fully connected correctly via O365 control panel?
