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InDesign will freeze if we try to open files that are online-only
Please note that we have a Dropbox shared among multiple employees. Since yesterday, we've encountered the following issue:
Whenever we try to open any files, such as InDesign or Photoshop files, t...
Hi Everybody,
Our Engineering team recently implemented a fix for syncing issues that may have been responsible for Adobe apps crashing when online-only files are opened. This fix should apply automatically, and if not, it will apply when you restart Dropbox.
Please try it again and let me know if the problem persists. I'll pass on that information to our Engineering team. Thanks!
Ben
First, you didn't answer my question: Did Dropbox perform any updates two days ago?
Second, how can you say Dropbox is working normally in img2 when, right clicking any file in Dropbox, it should show options like view online, make available online, and make available offline,but thats not the case in img2
How can you claim it's functioning normally when we have to quit it constantly for it to work as shown in img3?
Could you please escalate our issue to higher-level support?
Second, how can you say Dropbox is working normally in img2 when, right clicking any file in Dropbox, it should show options like view online, make available online, and make available offline,but thats not the case in img2
How can you claim it's functioning normally when we have to quit it constantly for it to work as shown in img3?
Could you please escalate our issue to higher-level support?
Yes, there was an update on june 26th (version 202.4.5551) and since then I'm having the same problem.
I'm running all files offline only with selective sync to conserve on my hard drive yet having freezing as soon as I open Indesign. Opened ticket and I'm probably not the only one so they have to acknowledge a bug in that version but their "have you tried turn it off and on again?" demeanor is starting to piss me off.
I'm working on Win10 OS that also received a new update on the same day but lots of people has problem instaling it (yes, me too) so there might be some corelation with that.
And Dropbox if you read that, for the love of god LET US ROLL BACK TO THE OLDER VERSIONS UNTIL YOU SOLVE PROBLEMS IN NEW VERSIONS.
- We face same issue here. And till now Dropbox team think no issue, roll back the older version
That's the problem, if you roll it back, DB will automatically update to latest version.
That is exactly the problem... DropBox is FAILING THEIR CUSTOMERS by not pulling the current BROKEN release and holding it back until they can figure out what is wrong. In the meantime, it would require virtually ZERO effort on their part and then, the application wouldn't automatically update. In other words, make the PREVIOUS VERSION THE CURRENT VERSION. The fact that DropBox is not taking this simple action is problematic and indicative of a more significant concern which is whether or not they value their customers. This is ridiculous behavior on the part of DropBox. And, the fact that this hasn't been escalated or that there has been no further communication is ridiculous.
BenDBXCommunity Manager
Hi Everybody,
Thanks so much for reporting this. I've informed our engineering team, who is currently investigating. I'll provide an update here when I have more information!
Regards,
Ben
Hi Ben. We're seeing this exact same issue too. We've been using Dropbox since 2015 and it has evolved to be the entire underpinning of our teams distributed working model. I've always been very impressed with how it handles our multi-TB fileset and up until the past week it's worked perfectly. It would be great if the engineering team could get things back to the previous excellent experience. Thanks for your help!
