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InDesign will freeze if we try to open files that are online-only
Please note that we have a Dropbox shared among multiple employees. Since yesterday, we've encountered the following issue:
Whenever we try to open any files, such as InDesign or Photoshop files, t...
Hi Everybody,
Our Engineering team recently implemented a fix for syncing issues that may have been responsible for Adobe apps crashing when online-only files are opened. This fix should apply automatically, and if not, it will apply when you restart Dropbox.
Please try it again and let me know if the problem persists. I'll pass on that information to our Engineering team. Thanks!
Ben
Yes, there was an update on june 26th (version 202.4.5551) and since then I'm having the same problem.
I'm running all files offline only with selective sync to conserve on my hard drive yet having freezing as soon as I open Indesign. Opened ticket and I'm probably not the only one so they have to acknowledge a bug in that version but their "have you tried turn it off and on again?" demeanor is starting to piss me off.
I'm working on Win10 OS that also received a new update on the same day but lots of people has problem instaling it (yes, me too) so there might be some corelation with that.
And Dropbox if you read that, for the love of god LET US ROLL BACK TO THE OLDER VERSIONS UNTIL YOU SOLVE PROBLEMS IN NEW VERSIONS.
We face same issue here. And till now Dropbox team think no issue, roll back the older version
That's the problem, if you roll it back, DB will automatically update to latest version.
That is exactly the problem... DropBox is FAILING THEIR CUSTOMERS by not pulling the current BROKEN release and holding it back until they can figure out what is wrong. In the meantime, it would require virtually ZERO effort on their part and then, the application wouldn't automatically update. In other words, make the PREVIOUS VERSION THE CURRENT VERSION. The fact that DropBox is not taking this simple action is problematic and indicative of a more significant concern which is whether or not they value their customers. This is ridiculous behavior on the part of DropBox. And, the fact that this hasn't been escalated or that there has been no further communication is ridiculous.
Managed to roll it back to previous version and somehow still hasn't updated I can comfirm when opening Indesign files there is no freezing occuring.
Don't worry... it will eventually automatically update and you'll be back to "screwed". Unless DB has pulled the latest release... which would be AMAZING!
BenDBXCommunity Manager
Hi Everybody,
Thanks so much for reporting this. I've informed our engineering team, who is currently investigating. I'll provide an update here when I have more information!
Regards,
Ben
Hi Ben. We're seeing this exact same issue too. We've been using Dropbox since 2015 and it has evolved to be the entire underpinning of our teams distributed working model. I've always been very impressed with how it handles our multi-TB fileset and up until the past week it's worked perfectly. It would be great if the engineering team could get things back to the previous excellent experience. Thanks for your help!
- Ben - is there any update? This is keeping us from going to press and will cost us revenue. I have called your support line and there’s no help.
Ben, we are having the exact same issue as everyone else. It all started on June 26th after the Dropbox Update and a team of 25 marketing/designers can't produce work. This is creating an compounding problem. You need to update your first-level support team that you are aware of this issue and what steps we can do to resolve it. Even if interim solutions. I've seen some comments here. But if trying to use online-only files, they crash as soon as we open. The right-click options go away, and then our computers freeze. We've resorted to countless hours lost in production and sitting on IT calls within our company trying to solve this issue. We need a fix ASAP. Original posters and fellow commenters are all having the same issues as us. Happy to jump on a call and screen share.
- Ben, Please tell your team to simply revert to the previous version and then figure out the issue. This is standard protocol and the right thing to do for all of us paying a fortune for a service that has us hamstrung.
- BenDBX
Hi Everybody,
Our Engineering team recently implemented a fix for syncing issues that may have been responsible for Adobe apps crashing when online-only files are opened. This fix should apply automatically, and if not, it will apply when you restart Dropbox.
Please try it again and let me know if the problem persists. I'll pass on that information to our Engineering team. Thanks!
Ben
Hello Ben, it works fine for me, thank you for that.
Our users are also reporting things seem back to normal. Thanks for your help.
The issue was resolved thank you
Everything works normally now, please next time do all your tests before launching new update
