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InDesign will freeze if we try to open files that are online-only
Please note that we have a Dropbox shared among multiple employees. Since yesterday, we've encountered the following issue:
Whenever we try to open any files, such as InDesign or Photoshop files, t...
Hi Everybody,
Our Engineering team recently implemented a fix for syncing issues that may have been responsible for Adobe apps crashing when online-only files are opened. This fix should apply automatically, and if not, it will apply when you restart Dropbox.
Please try it again and let me know if the problem persists. I'll pass on that information to our Engineering team. Thanks!
Ben
We face same issue here. And till now Dropbox team think no issue, roll back the older version
BenDBX
Community Manager
Community ManagerHi Everybody,
Thanks so much for reporting this. I've informed our engineering team, who is currently investigating. I'll provide an update here when I have more information!
Regards,
Ben
Hi Ben. We're seeing this exact same issue too. We've been using Dropbox since 2015 and it has evolved to be the entire underpinning of our teams distributed working model. I've always been very impressed with how it handles our multi-TB fileset and up until the past week it's worked perfectly. It would be great if the engineering team could get things back to the previous excellent experience. Thanks for your help!
- Ben - is there any update? This is keeping us from going to press and will cost us revenue. I have called your support line and there’s no help.
Ben, we are having the exact same issue as everyone else. It all started on June 26th after the Dropbox Update and a team of 25 marketing/designers can't produce work. This is creating an compounding problem. You need to update your first-level support team that you are aware of this issue and what steps we can do to resolve it. Even if interim solutions. I've seen some comments here. But if trying to use online-only files, they crash as soon as we open. The right-click options go away, and then our computers freeze. We've resorted to countless hours lost in production and sitting on IT calls within our company trying to solve this issue. We need a fix ASAP. Original posters and fellow commenters are all having the same issues as us. Happy to jump on a call and screen share.
- Ben, Please tell your team to simply revert to the previous version and then figure out the issue. This is standard protocol and the right thing to do for all of us paying a fortune for a service that has us hamstrung.
- BenDBX
Hi Everybody,
Our Engineering team recently implemented a fix for syncing issues that may have been responsible for Adobe apps crashing when online-only files are opened. This fix should apply automatically, and if not, it will apply when you restart Dropbox.
Please try it again and let me know if the problem persists. I'll pass on that information to our Engineering team. Thanks!
Ben
Hello Ben, it works fine for me, thank you for that.
Our users are also reporting things seem back to normal. Thanks for your help.
The issue was resolved thank you
Everything works normally now, please next time do all your tests before launching new update
