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InDesign will freeze if we try to open files that are online-only
Please note that we have a Dropbox shared among multiple employees. Since yesterday, we've encountered the following issue:
Whenever we try to open any files, such as InDesign or Photoshop files, t...
Hi Everybody,
Our Engineering team recently implemented a fix for syncing issues that may have been responsible for Adobe apps crashing when online-only files are opened. This fix should apply automatically, and if not, it will apply when you restart Dropbox.
Please try it again and let me know if the problem persists. I'll pass on that information to our Engineering team. Thanks!
Ben
BenDBX
Community Manager
Community ManagerHi Everybody,
Thanks so much for reporting this. I've informed our engineering team, who is currently investigating. I'll provide an update here when I have more information!
Regards,
Ben
Hi Ben. We're seeing this exact same issue too. We've been using Dropbox since 2015 and it has evolved to be the entire underpinning of our teams distributed working model. I've always been very impressed with how it handles our multi-TB fileset and up until the past week it's worked perfectly. It would be great if the engineering team could get things back to the previous excellent experience. Thanks for your help!
