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Forum Discussion
iOS Dropbox app won’t acknowledge Microsoft Word app
I’m on Dropbox version 274.2 and Microsoft Word version 2.60. Today I started having an issue where trying to open a Word doc in my Dropbox app prompts me to install Word, despite the app being insta...
Installing the unified app and deleting/reinstalling Dropbox seems to have fixed the problem. Thanks!
The following 👇 only works temporarily.
I received these instructions from the Dropbox support team. Since it then reverted to not opening Word/Excel, I’ve sent Dropbox Support a screen recording. Their rep says they will look into it.
iOS Clear Cache/Uninstall/Reinstall Instructions:
1) Clear the cache on your Dropbox app.
To clear your cache, please follow the steps listed below:
Navigate to the “Account” tab
Tap the gear icon in the upper-left corner of the screen
Scroll to the bottom of the screen
Select “Clear Cache” under "Privacy"
2) Uninstall the Dropbox App
3) Sign out from the App Store
4) Restart your device
5) Sign into the App Store
6) Download and Install Dropbox
7) Try to sign into your Dropbox account
J
I received these instructions from the Dropbox support team. Since it then reverted to not opening Word/Excel, I’ve sent Dropbox Support a screen recording. Their rep says they will look into it.
iOS Clear Cache/Uninstall/Reinstall Instructions:
1) Clear the cache on your Dropbox app.
To clear your cache, please follow the steps listed below:
Navigate to the “Account” tab
Tap the gear icon in the upper-left corner of the screen
Scroll to the bottom of the screen
Select “Clear Cache” under "Privacy"
2) Uninstall the Dropbox App
3) Sign out from the App Store
4) Restart your device
5) Sign into the App Store
6) Download and Install Dropbox
7) Try to sign into your Dropbox account
J
- I’ve been having this problem and reinstalled Dropbox works for me, but when I leave it for a few hours it reverts back to telling me I have to install the Word app. Is it a glitch from the most recent Dropbox update?
- Have you tried installing the Office app? I think the Office app is supposed to replace the separate Word, Excel etc apps as a superior model. That’s what I am using. It’s not reverted yet. If it does, though, I’ll let you know. .
- Have you tried installing the Office app? I think the Office app is supposed to replace the separate Word, Excel etc apps as a superior model. That’s what I am using. It’s not reverted yet. If it does, though, I’ll let you know. .
- Install Office to open as opposed to Word? I have but it doesn’t give me the option to open from Office
- I'm having this problem too - thought it was solved, then next time I tried to use it the app was broken again. 😕 I think it is a bug caused by the new update. For now I'll try following the full uninstall instructions Jennifer provided.
No good - Dropbox is now refusing to acknowledge the Office app even right after a full reinstall. I can open my Dropbox files from inside the Office app, but not in Dropbox itself. Which is frustrating, because it means I can't use the "most recent" tab to quickly pick up where I left off.
I think I'm just going to have to wait for a bug fix. 🙁- It’s not a huge problem for me; reinstalling Dropbox each time is just annoying. Having to press the screen a few more times tells me just how lazy I am lol
I’ll just wait for an update to fix it hopefully- Nancy
Dropbox Community Moderator
Hi everyone, hope you’re all doing well!
Just to make sure we’re all on the same page, can you please try using the unified app that Elixir mentions here, and let me know what happens?
Otherwise, feel free to send any relevant info, like the exact OS that you’re using and the app version of your Dropbox app, and we'll take it from there.
Thanks.
- It has now reverted for me too. The reinstall only fixed it temporarily. I’ve emailed Support. As you say, it looks like it will need to be fixed from the top.
.I have the same problem
