On both my iPad and my iPhone, when I mark a folder from Dropbox or any other cloud service as a “Favorite”, it shows up in my favorite list in the Files app, but if I switch apps or close the files app, when I reopen it, the folder disappears from the favorites list.

You dont need any personal info to reproduce this issue.Just read and repeat.Open files app.Open dropboxDrag dropbox folder to the favorites listClose Files AppOpen Files app.Favorite folder is gone.If you dont take the trouble to reproduce a basic issue which is consistent then dont reply with useless comments and call yourself support.The issue is still present and not fixed.

Hi,if if you try to follow what Frankie is telling, you should be able to understand the issue. It’s not syncing favorites, it happens on same device.1. From iOS Files app, long tap on Dropbox folder and select Favorite. It should appear uneed Favorites on side pane.2. Now force close Files app and restart Files app, the folder under Favorites is now gone.This doesn’t happen if I favorite folder on Google Drive or iCloud. Only happen to Dropbox folder.Please try not just to response, but spend time to understand the issue.Best,Joe

Lusil, that behavior is a disgrace. People have been submitting reports for years now, with zero action on this mission-critical show-stopper bug that makes Dropbox virtually unuseable on iOS. We're told to keep submitting reports. We are going around in circles. When will this end?

The total lack of urgency in resolving this problem is incredibly frustrating. This has been a problem since the Files app first launched two years ago, and nothing has been done to improve the situation. As iOS/iPadOS has become more capable, the Dropbox folder favoriting has not become worse, but it has become more annoying, since I can do so many other things on my iPad now. Furthermore, this is an issue that is bound to frustrate the heaviest (highest-paying) Dropbox users the most, as they are the ones who would benefit most from better organization of their Dropbox content.If I only used Dropbox for sync, I would have left years ago.

wow - I read through 7 pages of comments and it's amazing this issue has been around for years. It hasn't even been a week with my iPad Pro and discovered this issue- I agree it is quite reproducible and visible enough to new users, it should be fixed from a PR perspective if anything! It sounds like at one point, OneDrive had the issue and it sounds like from posts here in this thread, the issue has been fixed by Microsoft in a timely manner. I think we are all frustrated Dropbox has not done the same. To the powers to be at Dropbox, why not provide an status update or at the very least, help us understand why fixing this bug is not a priority or why it is so challenging to fix in a timely manner? I think people would be less upset. Given how happy many of us have been with Dropbox all these years esp with the cross-platform support, we'd love to stay. You're clearly testing our patience. I surely hope I don't end of up waiting another few years! Guillaume DXB if you do hear of a cross-platform solution between iOS, Android, macOS, Windows, and Linux, I think many of us are eager to try it.

iOS Files app favorites folder disappear

130 Replies

Replies have been turned off for this discussion

Drumboxing
Helpful | Level 5
5 years ago
I work a lot with the files app and this issue is so annoying, only happens with Dropbox. I am a paid Dropbox subscriber but I think I won't renew in a couple months and move to iCloud or google drive, this is too annoying and Dropbox takes no time to actually understand the issue and try to fix it.
itsmaku
Helpful | Level 7
5 years ago
i really hope theres a fix coming?
CaptSpalding
Helpful | Level 6
5 years ago
Not good enough.

We have been getting the same song and dance for a year and a half. No explanation. No description of efforts made to solve the problem.

Basically no respect for your customers.

I'm looking for another provider, and I will leave a review on all iPad listservs that Dropbox is incompatible with Files App, and that no Apple user should consider them for a cloud solution.
JohnnyR69
New member | Level 2
5 years ago
It's an issue for me as well. Please fix this annoying bug Dropbox!
MWB
Explorer | Level 4
5 years ago
This is still a problem in the iPadOS 14 beta. Favourites and tags don't show in the sidebar. For god's sake Dropbox, DO SOMETHING!!!!!
JohnnyR69 wrote:
It's an issue for me as well. Please fix this annoying bug Dropbox!
khcole
Helpful | Level 6
5 years ago
Yes, I was hopeful, but alas...no fix. Once I have time, I'll switch my company to OneDrive. I already "pay" for that through my Office365 subscription. So, that move will save me $25 per employee. It's one thing for them not to fix this for "free" customers. Entirely enother for business subscribers...
Pieroman
Helpful | Level 6
5 years ago
This is still a problem in iPadOS 14, I can't believe this :slight_frown:

Even if the responsibility is shared with Apple because this takes place in the Files app (doubtful because other third-party sync services don't have this bug), Dropbox should have reported this bug every single day to Apple during the beta period !
JLY
New member | Level 2
5 years ago
Amazing to read through this thread. Paid Dropbox user for years and suffered through this problem, but I never imagined that it had been pointed out so often and so clearly to the company. Fix it!
khcole
Helpful | Level 6
5 years ago
Been putting any transition off, but I just moved a ton of files over the OneDrive to try it out. I understand they don't have this issue.
Wootenix
Explorer | Level 4
5 years ago
Im having the same issue! 🤔

Forum Discussion

iOS Files app favorites folder disappear

130 Replies

About Integrations

Related Content

dropbox location to add into adobe bridge favorite folders

All my folders suddenly disappeared from my Dropbox account

All Dropbox Finder sync icons disappeared after updating to macOS Tahoe 26.2.

The Camera uploads folder disappeared from Dropbox after upgrading Mac OS

Android scratch folder disappeared

Recent Discussions

Integration with Handy Diary, backup does not work

Uninstalling Dropbox in Salesforce

Access Code for m3u4u doesn't seem to work properly.

I've connected Dropbox with CSEntry, but my apps don't appear.

Synology Cloud Sync is only uploading small files