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ios Files App How to delete downloaded files
I donwloaded a few videos for offline viewing from the new iOS 11 files app with the new Dropbox integration. I cannot, howver, figure out how to remove the files from local storage. I don't want...
I've spent a bit of time playing with the Files app since last post (and also on there 'help' section). Neither gives much away. I also cannot find anything for Files in the Settings menus.
Unfortunately as the files are now 'outside' of the Dropbox system Dropbox cannot do anything about it. Maybe worth starting a similar thread at apple.com/support
This is wrong, I just tried it. If you delete it from the files app it will delete from drop box. How do we undownload the files from files app (downloaded by clicking the little cloud) without deleting the files
Mark
Super User II
Super User IIIt isnt wrong.
Until you tapped on the file in the Files List it was not downloaded to your device. You tapping on the file caused it to download. Deleting it from that list deletes from Dropbox.
If you have downloaded files and need to delete these downloaded you need to do as Rich said and clear the cache.
Until you tapped on the file in the Files List it was not downloaded to your device. You tapping on the file caused it to download. Deleting it from that list deletes from Dropbox.
If you have downloaded files and need to delete these downloaded you need to do as Rich said and clear the cache.
- I replied to maple and that is wrong. It still does not do what I was suggesting to clear the cache, the files are still downloaded in the files app, they do no appear as available offline in Dropbox and if I “delete” them from the files app it also removes them from drop box. There needs to be a way to simply take them off of local storage but have them remain on Dropbox.
- MarkBecause Maple is actually talking about saving files outside of the Dropbox app - and putting them in to the iOS ecosystem, not, Dropbox. Hence the availability of way to recover deleted files on the device.
The only way to clear the cache is how explained, or, if that isnt working following Rich's advice.
If it isnt working I'd be tempted to log a ticket at www.dropbox.com/support and explain whats happening with examples and your version of iOS/Dropbox etc.
You can then track it at http://dropbox.zendesk.com- This is where the issue is, and I’m not even saying it’s a Dropbox issue. In the new iOS Files App, I downloaded the files, theoretically they should now be a part of the Apple ecosystem and deleting them shouldn’t remove them from Dropbox, but that is not the case. Where they are locally stored I am unsure but it is not through the Dropbox app. I currently have no way to remove the files from local storage (through the iOS files app) that doesn’t delete the files from Dropbox. I simply want to remove the files being stored locally through the files app and still have access to them if I choose to download them to my device again.
