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Chris956's avatar
Chris956
Explorer | Level 3
3 years ago

IPad App - Offline Excel files won’t open without internet connection

Hi there, when I click an offline excel (or any MS file) in the iPad Dropbox app, I get an error saying ‘Can’t open Excel’ and that I can view the preview of the file but not open/edit it.

Is there some setting I need to change in Dropbox or Excel to access offline files (Other than make them offline in DB)

 

Thanks,

 

Chris

Microsoft
Microsoft Office
Mobile
Tablet
Third Party Integrations

19 Replies

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  • Chris956's avatar
    Chris956
    Explorer | Level 3
    2 years ago
    No, I keep coming back and trying again, but no joy. If I find a solution I’ll post here.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sorry to hear the same thing’s happening for you, AL43. 

     

    Can you attach a screenshot of what you see here? I’ll take a look for you.

  • AL43's avatar
    AL43
    New member | Level 2
    2 years ago

    Did you find any resolution for this issue? String doesn’t show any…I have the same issue. Very frustrating. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Chris956, I just sent you an email and we'll continue there!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the additional information and sorry to jump in Chris956 

     

    May we reach out via email to have a further look internally at this point? 

  • Chris956's avatar
    Chris956
    Explorer | Level 3
    3 years ago
    Gah nope. Did as described, deleted, restarted, readded, opened the files at least once then turned off connection and when I tap open in Excel in instantly tell me I need an internet connection.
  • Chris956's avatar
    Chris956
    Explorer | Level 3
    3 years ago

    Unfortunately that doesn't work either. I've tried it on both iPad and iPhone.

    If I open 1 file with WiFi, then turn off wifi and open the file again, it works. If I open 4 files on WiFi then try each again with no WifI they won't open.

     

    Chris

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you try these steps, namely opening the file in Excel when there is a WiFi connection first?

     

    Afterwards, when you go offline, you should be able to edit the file.

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