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Forum Discussion

cloudyx's avatar
cloudyx
Helpful | Level 5
4 years ago

Issue with Good Notes and Dropbox

I am using Good Notes for iPad for studying and whenever I want to insert images from Dropbox, the menu that opens to select the image often stays black and it takes approximately 10-30 minutes until...
Error Messages
Mobile
sync
Third Party Integrations
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Thanks for reaching out, iangraham_oomph!

 

From what you mention, it sounds like this is something caused by the latest version of GoodNotes.

 

Have you, by any chance, reinstalled the app on your iPad? 

 

If the issue persists after that, I’d suggest having a look into this with the support team of GoodNotes, so that they can see what’s going on.

iangraham_oomph's avatar
iangraham_oomph
New member | Level 2
4 years ago

Thanks, that is what I am thinking . I reached out to Goodnotes , even sent them diagnostics , nothing yet .

 

Ian

 

  • kmc1's avatar
    kmc1
    New member | Level 2
    4 years ago

    I'm having a similar problem. I was able to open Dropbox through Goodnotes once, but nothing happened when I tried to import a document. Now, when I try to click on the Dropbox option from within Goodnotes, nothing happens. From the Dropbox app, I can open something in Goodnotes, however.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hi kmc1, I’m sorry to hear you’re also having the same issue. 

       

      Have you tried perhaps any of the recommended steps, like to clear the Dropbox app’s cache and perform a reinstall on your device? 

       

      You can also reinstall GoodNotes as an additional step, before checking again.

      • Fdhanna's avatar
        Fdhanna
        New member | Level 2
        3 years ago

        Same problem for me.  Tried suggested fixes and nothing.  It works with Box and am thinking of switching.  I’d rather not but it’s impossible to get anyone to take responsibility to fix this.  Dropbox says it’s a GoodNotes problem.  GoodNotes says it’s a Dropbox problem.  All I know is that it’s a significant problem that is stopping me from using these apps together.

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