Forum Discussion

gfondelio's avatar
gfondelio
Explorer | Level 3
2 years ago
Solved

Links from Dropbox no longer show a preview on Apple Messages

In the last 24 hours, Dropbox has stopped showing link previews when sending over Messages in iOS. Now, only the Dropbox icon and name shows. Has anyone found a fix for this? Before and After Screenshots attached.

 

 

 

iOS
Mobile
Preview
  • harrydbx's avatar
    harrydbx
    2 years ago

    We identified the issue and shipped a fix. The issue should be resolved within an hour. Thank you again for the reports!

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi gfondelio, and thanks for posting this on our forum!

     

    Are you only having trouble when previewing links from Dropbox, or from other services as well? 

     

    Can you also clarify how you’re generating those links? What steps are you following exactly? Are these shared links you’re attaching to your iOS Messages? 

     

    Let me know.

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