Forum Discussion

PEL User's avatar
PEL User
Explorer | Level 3
3 years ago

Links to Word Templates won't open

I would like to put a link to the appropriate word template into asana for team members to use but while word .docx files open in a preview with an open menu that allows them to be opened in Word so ...
edit
Microsoft
Microsoft Office
Preview
Third Party Integrations
Web
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey PEL User, thanks for joining our Community.

 

Are these .docx files in your Dropbox account?

 

How are you creating the links?

 

Can you send us a few screenshots or maybe a list of steps you're following for this process, so we can have a better visual?

 

Thanks in advance!

  • PEL User's avatar
    PEL User
    Explorer | Level 3
    3 years ago

    I have done the Asana Dropbox Integration so that when I go to comment on a task there is a paperclip icon and when I hit that it takes me to my dropbox menu and I select the item off that.  I have also tried going on to Dropbox online and requesting a link copying that and pasting it into the asana task description box.  Either way the link opens in dropbox online but as read only unless I download it.  the button for "open" is there but there aren't any options once you hit it the way there are for .docx documents which it allows me to open in Word on my computer or online.  Only happens with .dotx files but those are the templates I would like to integrate into our asana roapmaps so its a pain to have to have users download them each time rather than just open them. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi from me as well, PEL User. 

       

      It sounds like this is expected behavior, as .docx/.doc files can be opened via Word for the web. However, you can perhaps look for a third-party app that could help you do this, after integrating it with Dropbox. 

       

      I also found this article which may help.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!