Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Microsoft word and excel only opens online version, I want to open normal excel and word
When I go to open any excel or work files from my computer it only gives me an option to open the *online* version, not the version that opens up into a new window. I paid for all the software of mic...
I don't understand why I cant speak to someone so we can clear this problem right away.
I understand office 365 office doesnt sync with dropbox anymore (that sucks).
So how can I have my microsoft excel and word synced? That's all im asking for.
I know i can download it, then save as inside dropbox, although this makes the process more tedious taking away a lot of the efficiency reasons I decided to joing dropbox.
I need a solution.
Rich
Super User II
Super User IISouthweststucco wrote:
I don't understand why I cant speak to someone so we can clear this problem right away.
For starters, phone support is only available to Dropbox Business customers on the Advanced or Enterprise plans. Everyone else needs to open a ticket with Support. Also, assuming this feature wasn't removed intentionally, then it will probably require a developer to resolve because it's probably not an issue that regular Support can handle. This isn't a problem specific to just you, so it will require additional troubleshooting and testing before it can be resolved. In other works, it's not a simple flip of a switch to resolve. Again, this is all assuming that the feature wasn't removed intentionally.
So how can I have my microsoft excel and word synced? That's all im asking for.
The Office apps have never "synced" with Dropbox. The only thing that syncs is the Dropbox client, when installed on your computer. As I understand it, the ability to open a file from the website in the locally installed copy of Office requires that you have the Dropbox client installed and the file already syncing to your computer. If that's the case, you should already have the file locally and you can just open it directly from your Dropbox folder instead of from the website. Any changes you save to the file would be synced back to your account by Dropbox once you close the file. And this would actually be quicker than opening the file through website.
