Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Josef25's avatar
Josef25
Explorer | Level 3
2 years ago

My Word files are not getting saved to Dropbox on Android

Greetings to the Community,   I am writing to bring to your attention an issue I have been experiencing with the Microsoft Word app on my Android tablet in conjunction with Dropbox. Previously, I...
Android
Microsoft
Microsoft Office
Mobile
Tablet
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

What if you open a Word or Excel file to preview it in Dropbox and then tap the edit button to edit it?

 

Do the Word or Excel apps appear as an option for you?

Josef25's avatar
Josef25
Explorer | Level 3
2 years ago

Hello Hannah! I have checked, and yes, when I go to the file it opens in the Word app, but I cannot still save from the app, neither create a Word file in Dropbox. Just, save in the local storage and then upload it.

 

Joseph

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Josef25, hope it’s OK to chime in. Have you checked your Microsoft app to make sure you’re not logged in to more than one Dropbox accounts there?

    • Josef25's avatar
      Josef25
      Explorer | Level 3
      2 years ago

      Hi! No, its just one account of dropbox. I wanted to say that I tested with my cellphone and there it worked well. It is in the tablet that I have the problem. 

       

      Thank you for your kind attention,

      Joseph

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Josef25 - may I ask how large is the screen of your tablet?

         

        If you're using a tablet larger than 10", Microsoft requires that you have an O365 license to use Office applications.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!