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My Word files are not getting saved to Dropbox on Android
Greetings to the Community,
I am writing to bring to your attention an issue I have been experiencing with the Microsoft Word app on my Android tablet in conjunction with Dropbox. Previously, I...
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorJosef25, hope it’s OK to chime in. Have you checked your Microsoft app to make sure you’re not logged in to more than one Dropbox accounts there?
Hi! No, its just one account of dropbox. I wanted to say that I tested with my cellphone and there it worked well. It is in the tablet that I have the problem.
Thank you for your kind attention,
Joseph
Hello Walter! I have a 365 paid license, and my tablet is 11". But, this is my second year with the tablet and i worked perfect. Since a monh ago I have hr problem of saving.
- Walter
I see, thanks for clarifying that for me Josef25
Have you by any chance contacted Microsoft directly about this?
As a side note, have you tried disconnecting the app integration from your Connected Apps tab and re-connecting it anew since you first noticed this issue?
- Same problem. I have a large file which I update regularly and store in Dropbox but now it no longer syncs with Word when I save it with new information. Very frustrating.
- Hannah
Hey Pablo Casals, sorry to hear that you're having this issue.
Can you give us any additional info on how you edit the file?
Are you using the Dropbox mobile app? And if so, which version?
- I edit the Word file in a Microsoft 365 Word account on my android. Then I save it in Dropbox. In the Microsoft app it shows the file name and when I reopen it it says downloading from Dropbox and has saved changes, but if I go to the Dropbox app it is not there at all.
- Walter
Thanks for clarifying that for us Pablo Casals
Could you also clarify your device's exact OS version for us and the Dropbox mobile app's as well?
Have you ensured that you're running the most up to date version for both apps and your device's OS as well?
Any additional information or screenshots are more than welcome!
- Android 13
Dropbox fully updated
Microsoft 365 - Walter
Have you tried clearing the cache of both apps and restarting your device since you first noticed this, Pablo?
