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Forum Discussion

Josef25's avatar
Josef25
Explorer | Level 3
2 years ago

My Word files are not getting saved to Dropbox on Android

Greetings to the Community,   I am writing to bring to your attention an issue I have been experiencing with the Microsoft Word app on my Android tablet in conjunction with Dropbox. Previously, I...
Android
Microsoft
Microsoft Office
Mobile
Tablet
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Pablo Casals, sorry to hear that you're having this issue.

 

Can you give us any additional info on how you edit the file?

 

Are you using the Dropbox mobile app? And if so, which version?

Pablo Casals's avatar
Pablo Casals
Explorer | Level 3
2 years ago
I edit the Word file in a Microsoft 365 Word account on my android. Then I save it in Dropbox. In the Microsoft app it shows the file name and when I reopen it it says downloading from Dropbox and has saved changes, but if I go to the Dropbox app it is not there at all.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for clarifying that for us Pablo Casals 

     

    Could you also clarify your device's exact OS version for us and the Dropbox mobile app's as well?

     

    Have you ensured that you're running the most up to date version for both apps and your device's OS as well? 

     

    Any additional information or screenshots are more than welcome! 

  • Pablo Casals's avatar
    Pablo Casals
    Explorer | Level 3
    2 years ago
    Android 13
    Dropbox fully updated
    Microsoft 365
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Have you tried clearing the cache of both apps and restarting your device since you first noticed this, Pablo?

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