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Josef25's avatar
Josef25
Explorer | Level 3
1 year ago

My Word files are not getting saved to Dropbox on Android

Greetings to the Community,   I am writing to bring to your attention an issue I have been experiencing with the Microsoft Word app on my Android tablet in conjunction with Dropbox. Previously, I...
Android
Microsoft Office
Third Party Integrations
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for clarifying that for us Pablo Casals 

 

Could you also clarify your device's exact OS version for us and the Dropbox mobile app's as well?

 

Have you ensured that you're running the most up to date version for both apps and your device's OS as well? 

 

Any additional information or screenshots are more than welcome! 

Pablo Casals's avatar
Pablo Casals
Explorer | Level 3
1 year ago
Android 13
Dropbox fully updated
Microsoft 365
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Have you tried clearing the cache of both apps and restarting your device since you first noticed this, Pablo?

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