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Forum Discussion

JMLee1's avatar
JMLee1
Explorer | Level 3
3 years ago
Solved

Netatmo Presence security camera can’t establish connection

It seems that support for Netatmo security camera “Presence” has been dropped. Is that correct? When I try to establish a connection to Dropbox in the Netatmo app under “Dropbox setup and configura...
Third Party Integrations
  • Rich's avatar
    Rich
    3 years ago
    JMLee1 wrote:

    It seems that support for Netatmo security camera “Presence” has been dropped. Is that correct?

    Dropbox doesn't directly support any camera; never has. It's the camera developers that use the Dropbox API and provide the connectivity to Dropbox. If a camera will no longer connect to Dropbox, contact the camera developer for an update to their software. Most likely, they never updated it to stay in line with the Dropbox API.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
JMLee1 wrote:

It seems that support for Netatmo security camera “Presence” has been dropped. Is that correct?

Dropbox doesn't directly support any camera; never has. It's the camera developers that use the Dropbox API and provide the connectivity to Dropbox. If a camera will no longer connect to Dropbox, contact the camera developer for an update to their software. Most likely, they never updated it to stay in line with the Dropbox API.

  • Macsolver's avatar
    Macsolver
    Explorer | Level 4
    3 years ago

    Hi,

    I raised a support ticket with Netatmo and they have released a new version of the Netatmo App which enabled me to reconnect my internal cameras to Dropbox once again.

     

    12th May 2023

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