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Mikecos's avatar
Mikecos
Explorer | Level 4
1 year ago

No Dropbox files showing, when trying to attach them to my email on my iPhone 14

Since upgrading my iphone to 14 when I try and attach a file from Dropbox to either an outlook or gmail message it shows the icon but the folder is empty even though I have full access via the Dropbo...
Third Party Integrations
Mikecos's avatar
Mikecos
Explorer | Level 4
1 year ago

I now cant save a new Word document in my Dropbox on my Mac.  Signed in but told Business users cant access MS -whats going on!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hope it’s OK to jump in, Mikecos. Can you send me a full screenshot of what you see on your computer now? 

 

Are you just having trouble with Word documents, or Excel sheets/PowerPoint slides, too?

  • Mikecos's avatar
    Mikecos
    Explorer | Level 4
    1 year ago

    Hi Nancy,

    If I try to create any new document using office tools i cant access the save or save as function. I should now mention I cant access my office 365 account as the Authenticator app hasn't transferred properly to my new phone so clearly this is the root cause.  As a result I cant set up alternative 2 factor authentication using my email or phone

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      1 year ago

      Oh, I see. Have you reached out to Microsoft about this, so that they can further help?

      • Mikecos's avatar
        Mikecos
        Explorer | Level 4
        1 year ago
        Trying now

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