Forum Discussion

Mikecos's avatar
Mikecos
Explorer | Level 4
2 years ago

No Dropbox files showing, when trying to attach them to my email on my iPhone 14

Since upgrading my iphone to 14 when I try and attach a file from Dropbox to either an outlook or gmail message it shows the icon but the folder is empty even though I have full access via the Dropbo...
Third Party Integrations
Mikecos's avatar
Mikecos
Explorer | Level 4
2 years ago

I now cant save a new Word document in my Dropbox on my Mac.  Signed in but told Business users cant access MS -whats going on!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hope it’s OK to jump in, Mikecos. Can you send me a full screenshot of what you see on your computer now? 

 

Are you just having trouble with Word documents, or Excel sheets/PowerPoint slides, too?

  • Mikecos's avatar
    Mikecos
    Explorer | Level 4
    2 years ago

    Hi Nancy,

    If I try to create any new document using office tools i cant access the save or save as function. I should now mention I cant access my office 365 account as the Authenticator app hasn't transferred properly to my new phone so clearly this is the root cause.  As a result I cant set up alternative 2 factor authentication using my email or phone

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Oh, I see. Have you reached out to Microsoft about this, so that they can further help?

      • Mikecos's avatar
        Mikecos
        Explorer | Level 4
        2 years ago
        Trying now

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!