Forum Discussion

ghetis's avatar
ghetis
Explorer | Level 3
2 years ago

Offline files issue on MacOS 14.3 when I try to import them on Premier Pro.

Hi everyone,   I have an issue on downloading files on dropbox, I have a team dropbox storage where I need to switch folders to offline to online when I'm no longer working on. Recently I set ...
Third Party Integrations
fishpaste's avatar
fishpaste
Helpful | Level 5
2 years ago

I have the same problems with Premiere and Dropbox. If I open up a project that has a file in it that is online-only it shows the error, "The importer reported a generic error." That makes sense since the file isn't downloaded. Now after that I can download that file and all the files to make them available offline so the are locally synced. If I try to open up the project again it still gives the same error even though the file is downloaded. It's like Premiere remembers the file was online-only. The only way around it was to change the file name or path to a new location. Only then will Premiere allow me to import or link the file.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!