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"Open with" option missing
I'm using the Dropbox app in a Pixelbook, and until today, I used to be able to open pdf files using Xodo Docs by clicking on the three vertical dots on the right of the file names. For some reason, the "Open with" option in the dialog has disappeared, and I have been unable to recover it.
The dialog looks like this now: http://bit.ly/2ErF8dM
I have uninstalled and reinstalled the Dropbox app, to no avail.
I have even done a factory reset of the Pixelbook, but when I log into my Google account, the setup process automatically re-installs all the apps I had in the previous iteration of Pixelbook.
This leads me to believe that my Google account has created a mirror image of the "profile" or "setting" files of the corrupted Dropbox app, reintroduces them to the machine after the factory reset.
Is there a way to remove every single file (especially profile) associated with the Dropbox app? Uninstalling Dropbox via Play Store simply removes the app, but if I reinstall it, and open and log in to Dropbox, everything looks like before, including the "Recents" menu (with the files recently opened).
Incidentally, this is not a specifically pdf issue. The dialog looks the same if I try to open a *.docx file, for instance.
Thanks for your help.
Hi Luc_W,
While we figure out why the option went away, you should be still be able to Open With from the document Preview.
1) Tap/click on the PDF that you want to open with. (You should see a preview of the first page).
2) On the bottom you should see the Open With button that looks like this below:
Hope that helps in the meantime!
Rodrigo
- Hello,We have decided to add the "Open With" action back to the action sheet from file browse screens, and then from the preview screens on Android. This will be included within the next couple stable releases of the Dropbox mobile app that should be available within the following few of weeks.Sorry for any inconvenience this caused.
32 Replies
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- Sanchez
Dropbox Community Moderator
The methods mentioned to open do not work for the apps I want to use.
Excel docs are only offered microsoft excel app, I use Office Suite Pro.
PDF is only offered Adobe app, I use another app
there is no way to select personal prefered apps, will this be fixed soon?
thanks
Hi Sanchez,
I have opted out of the betas.
This is what I see now when I look at the dropbox app in the Google Play Store
I have uninstalled and re-installed the app, but it's still in version 78.2.2.
So, unfortunately, this has NOT reverted me to the stable version.
And I am still missing the "Open with" menu in the dialog box:
I am currently getting around this issue by following the instructions provided by rodrigo_dbx. I'm getting work done, but it's impractical for the long term.
I hope this problem will be fixed soon.
Thanks.
- Vernon
Dropbox Staff
Hi Luc_W and greig2000uk,
Our engineers are working on it so as to get to a solution as soon as possible.
We'll keep you guys posted!
Thanks a lot for your patience and cooperation on this. Cheers!
rodrigo_dbxHi Jay 5,
Sorry to hear that. Did you Open From from within the Document Preview as shown above? That should work.
Thanks,
Rodrigo
Yes, that works. But what was one click is now a two step process. Dropbox no longer respects the default because there isn't any way to set it (no "Open With" from the dialog box).
Did your engineers find a solution?
I'm using Dropbox on Android (80.2.2) and am trying to access folders available offline. If I click on a PDF, it opens in the internal viewer. A month ago there was an "Open with..." option (in the three-dot dropdown in the file listing). That option isn't there now, and I apparently can *only* open the pdf in the internal Dropbox viewer, even though the default application is set to use an external viewer (Xodo).
Has DB entirely eliminated the ability to "Open with" another application?
- Rich
Super User II
Do you have an Export option? On iOS, Open in... is available after selecting Export.
Thanks for the idea. Yes, I have "Export", but that saves the file elsewhere on the device for editing. I want to edit the Dropbox offline/cached file directly, so when I'm done my edits on Android are synced back up to Dropbox.
More details if anyone's interested: My workflow last semester for grading student papers worked great: "Open with" my pdf annotator, make notes and comments, and then save the file, which would sync it back to Dropbox. I could grade dozens of papers on my Android tablet that way, and they would then sync back to my desktop. Exporting would require me then to copy them back over into Dropbox -- an unnecessary step.
Alas, I still can't find the vanished "Open with" option :-(
