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Jac711's avatar
Jac711
Explorer | Level 3
2 years ago

PDF Upload to Dropbox is not allowing Pre-existing fields

We have uploaded a PDF to DropBox and the pre-existing fields we need filled out are static when we send the doc to the recipient.  What are we doing wrong? We do not get the "Pre-Existing Fields" pr...
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Jac711's avatar
Jac711
Explorer | Level 3
2 years ago
We are using an Adobe PDF fillable form. We have used the form before and it worked fine. We need the fillable sections (some text boxes, check boxes , etc) to transfer in to the Dropbox format.

We start by uploading the PDF, at that point we thought we should get a prompt that says “do you want to use the predefined fields” or something like that, and we would say yes. We don’t get that prompt and the document in DropBox has static fields where they should be fillable.
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me too, Jac711! Do you mean that this used to work in the past with Dropbox, or is it the first time you’re uploading this type of PDF to your Dropbox account?

 

Do you have similar PDFs to test this with? If yes, does the same thing keep happening?

  • Jac711's avatar
    Jac711
    Explorer | Level 3
    2 years ago
    Hi!! Thank you both for your help. We have used this particular PDF form before and it’s worked. It’s a standard contract.
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi Jac711, thanks for the info, can you try this with a different PDF entirely to see if this helps?

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