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amandajv's avatar
amandajv
Explorer | Level 4
3 years ago

Powerpoint for the Web not working. It's blank when I try to open documents.

Hello, 

 

I am having issues opening up a PPT on the web through the Dropbox browser app.  A new screen will upload but it will be completely blank- no error messages either.

Microsoft
Microsoft Office
Web

15 Replies

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  • Calvin2DBX's avatar
    Calvin2DBX
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi ryan_cs,

     

    Let's get the ticket number so we can see what's going wrong there.

     

    Thanks in advance!

  • amandajv's avatar
    amandajv
    Explorer | Level 4
    3 years ago

    It seems to be working now! Just came back to life 10 minutes ago. Must have been a Dropbox error. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    That's great to hear, amandajv!

     

    If you come across this issue again, please let us know.

     

    I hope you have a great day!

  • ryan_cs's avatar
    ryan_cs
    Helpful | Level 5
    3 years ago

    Hi Calvin (@calvindbx)

     

    Much like Amanda (@amandajv) my issue miraculously resolved on Thursday as well. No changes were made to any of the devices at our location or any of our client locations. Same version of Google Chrome as before, so assume maybe Dropbox team resolved something.

     

    Ryan

     

     

  • ryan_cs's avatar
    ryan_cs
    Helpful | Level 5
    3 years ago

    If you are still wanting to link/connect similar ticket reports. My ticket was Ticket #22489114

     

    Ryan

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