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Jled81's avatar
Jled81
Explorer | Level 3
2 years ago

Restoring my computer from a Dropbox Backup is slow

Hard drive crashed, attempting to restore to new one

Nothing seems to be happening

 

Dropbox Backup
FAQ

8 Replies

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  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    How long have you given it? 

    What does it say if you mouse over the Dropbox icon?

  • Jled81's avatar
    Jled81
    Explorer | Level 3
    2 years ago

    It's been over an hour

     

    It says up to date

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Jled81, thanks for messaging the Community!

     

    Restoring from a computer backup can take time depending on the number of files in the backup.

     

    I'd recommend giving some more time for the backup to continue.

     

    Keep me posted!

  • Jled81's avatar
    Jled81
    Explorer | Level 3
    2 years ago

    Let it run overnight. Didn't do anything. Today I was able to download 2 folders manually. The next 2 that I need I get the message "Attempted to zip too many files"

  • Jled81's avatar
    Jled81
    Explorer | Level 3
    2 years ago

    Today I was able to download 2 folders manually. The next 2 that I need I get the message "Attempted to zip too many files"

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    To clarify, has your backup been fully restored now or is there no progress still? 

     

    Are you trying to download your backup files, or files from your Home page, when this error appears?

  • Jled81's avatar
    Jled81
    Explorer | Level 3
    2 years ago

    No progress, even after long chat session, other than 2 folders I was able to download myself previously. Trying to download backup. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hmm, I see. Since you’re already in touch with our support team, I’d suggest continuing with them directly, as they have account visibility that we don’t here on the forum. 

     

    I’ve located your ticket in our system and also left an internal note for them to see. They should reply to you as soon as possible.

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