Forum Discussion

Jled81's avatar
Jled81
Explorer | Level 3
2 years ago

Restoring my computer from a Dropbox Backup is slow

Hard drive crashed, attempting to restore to new one

Nothing seems to be happening

 

Dropbox Backup
FAQ

8 Replies

Replies have been turned off for this discussion
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    How long have you given it? 

    What does it say if you mouse over the Dropbox icon?

  • Jled81's avatar
    Jled81
    Explorer | Level 3
    2 years ago

    It's been over an hour

     

    It says up to date

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Jled81, thanks for messaging the Community!

     

    Restoring from a computer backup can take time depending on the number of files in the backup.

     

    I'd recommend giving some more time for the backup to continue.

     

    Keep me posted!

  • Jled81's avatar
    Jled81
    Explorer | Level 3
    2 years ago

    Let it run overnight. Didn't do anything. Today I was able to download 2 folders manually. The next 2 that I need I get the message "Attempted to zip too many files"

  • Jled81's avatar
    Jled81
    Explorer | Level 3
    2 years ago

    Today I was able to download 2 folders manually. The next 2 that I need I get the message "Attempted to zip too many files"

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    To clarify, has your backup been fully restored now or is there no progress still? 

     

    Are you trying to download your backup files, or files from your Home page, when this error appears?

  • Jled81's avatar
    Jled81
    Explorer | Level 3
    2 years ago

    No progress, even after long chat session, other than 2 folders I was able to download myself previously. Trying to download backup. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hmm, I see. Since you’re already in touch with our support team, I’d suggest continuing with them directly, as they have account visibility that we don’t here on the forum. 

     

    I’ve located your ticket in our system and also left an internal note for them to see. They should reply to you as soon as possible.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!