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Forum Discussion

jas_mi's avatar
jas_mi
New member | Level 2
3 years ago

Signature service down?

Anyone else having problems with the Signature service? I choose a file for signature, the screen comes up saying that it is preparing the document, and then the page goes blank. I've tried multiple ...
Dropbox Sign
Paperlesstundra's avatar
Paperlesstundra
New member | Level 2
3 years ago

I have three friends who have Dropbox and use the e-signature, and we cannot send docs for signature. I can log in. I can edit documents for signature. But when I send it only tells me something went wrong. Try again later. 

We tried rebooting, OS upgrade, and deleting Safari history/cookies. 

We tried Chrome, deleting cookies. 

We tried five different PCs and users with no luck. 

It's been happening for the last ten days!

 

We love Dropbox and hate to switch. Help. 

 

 

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Paperlesstundra, sorry to hear you're having issues with this.

     

    Could you please clarify what plan you and your friends are on at the moment and send us  a screenshot of the exact error you've been getting? 

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