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Fractal Tree's avatar
Fractal Tree
Explorer | Level 4
3 years ago
Solved

Subtitles not loading in Dropbox Replay

I can't add subtitles to a video file. It says "Failed to add subtitles. There is some error in the selected file". Format .srt, Unicode UTF-8 encoding.

 
Dropbox Replay
  • Walter's avatar
    Walter
    3 years ago

    Hey Fractal Tree - sorry to jump in here, but I just wanted to mention that this should be resolved now.

     

    Can you check and let us know if you're still having issues?

13 Replies

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  • valer2021's avatar
    valer2021
    Explorer | Level 4
    2 years ago

    So, it seems that only the subtitles contained in the same folder as the video work.

    The one that wasn't working was in my computer.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I see, thanks for the additional information and the screenshot too valer2021 - did you just clear the cookies from your browser or did you try another browser as well? 

     

    Does this happen for all files, some or only one in particular?

  • valer2021's avatar
    valer2021
    Explorer | Level 4
    2 years ago

    I deleted cookies and nothing changed.

     

    There's really not much to show in a screenshot. The SRT is selected but the subtitles are not visible when the video plays.

     

     

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi valer2021 - sorry to hear about this.

     

    Could you clear your browser's cache and/or try another browser and let us know if you get the same results?

     

    If you do, I'd appreciate a screenshot too. 

  • valer2021's avatar
    valer2021
    Explorer | Level 4
    2 years ago

    The same problem here. SRT UTF-8 subtitles are not visible after I loaded the file it Replay.

     

    Can you help?

  • valer2021's avatar
    valer2021
    Explorer | Level 4
    2 years ago

    Hello!

     

    The same problem here. SRT subtitles are not visible after I loaded the file it Replay.

     

    Can you help?

  • Fractal Tree's avatar
    Fractal Tree
    Explorer | Level 4
    3 years ago

    Hey, everything works now! Thanks for solving the problem!

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey Fractal Tree - sorry to jump in here, but I just wanted to mention that this should be resolved now.

     

    Can you check and let us know if you're still having issues?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Fractal Tree, we have received similar reports, and our team are investigating this matter in more detail.

     

    We'll report back once we have any updates.

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