Forum Discussion

ec11's avatar
ec11
Explorer | Level 3
2 years ago

Sycn issues when moved to DropBox File Provider on Mac

When I moved from Dropbox as a folder, to the File Provider service on my mac these errors started showing.  All of these files are on the Mac HD, have never been in my dropbox ... and I don't want ...
desktop
Error Messages
Mac
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey ec11 - sorry to hear about your syncing issue.

 

Could you please let me know what you see when you click on the 'learn more' button as shown in your screenshot?

 

Also, what is your device's exact OS version and the version and status of the desktop app?

 

Any additional information is more than welcome! 

  • ec11's avatar
    ec11
    Explorer | Level 3
    2 years ago

    Thanks Walter,

    The "learn more" button takes me to this general "help" page https://help.dropbox.com/sync/files-not-syncing where actions seem to assume that I want these files to sync. However they are not files I want to sync with dropbox - or ever recall saving to the old Dropbox folder, and trying to work out each case just isn't worth the effort - I'd really rather just be able to hit a "remove sync" option. 

    Additionally, the files that need to have their file name changed are in this Microsoft User Data folder, and appreciating they are sample files only, I don't know why they are tagged to sync as the their upper level folder Sample Automator Workflows isn't showing in Dropbox. 

    So really, I'd just like to forget sync and remove file from dropbox.

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Did you enable the Dropbox Backup feature recently by any chance ec11 ? Do you see any folders being backed up in your backups page? 

       

      I'm only asking as I can see in your screenshot that the files that cause the sync issue are located in a subfolder in your Documents folder.

      • ec11's avatar
        ec11
        Explorer | Level 3
        2 years ago

        Thanks for the pointer Walter. I'll check. 

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