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Scott B.26's avatar
Scott B.26
Helpful | Level 6
3 years ago
Solved

Third party app not correctly linking to file structure

We are using Bluebeam Revu for iPad which connects with Dropbox. It used to work just fine, but a few years ago Dropbox stopped showing the full file structure within the Bluebeam Revu for iPad app. ...
iOS
Mobile
Tablet
Third Party Integrations
  • Scott B.26's avatar
    Scott B.26
    3 years ago

    Bluebeam finally figured out the issue. Their API for the app isn't able to handle the size of the Dropbox that we have. They're going to eventually gix that, but it could be some time before they can.

     

    So, we know what the issue is now, and there currently is fix, but one is in the works.

     

    Thanks everyone for your attempts to help me out!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Scott B.26, thanks for your post.

 

I'm afraid that since we don't really have an official integration with the specific app, there's not much we can do on our end, but I'll happily help you try to figure this out.

 

If you haven't already, perhaps you can try to disconnect Dropbox from that app and then to reconnect it.

 

Also, can you confirm that you're connecting to the same Dropbox account as the one with all your files/folders?

 

Let me know.

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