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Scott B.26's avatar
Scott B.26
Helpful | Level 6
3 years ago
Solved

Third party app not correctly linking to file structure

We are using Bluebeam Revu for iPad which connects with Dropbox. It used to work just fine, but a few years ago Dropbox stopped showing the full file structure within the Bluebeam Revu for iPad app. ...
iOS
Mobile
Tablet
Third Party Integrations
  • Scott B.26's avatar
    Scott B.26
    3 years ago

    Bluebeam finally figured out the issue. Their API for the app isn't able to handle the size of the Dropbox that we have. They're going to eventually gix that, but it could be some time before they can.

     

    So, we know what the issue is now, and there currently is fix, but one is in the works.

     

    Thanks everyone for your attempts to help me out!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Is it possible to attach an image of what the Bluebeam app shows, and what is visible in the Dropbox folder on the same level, while hiding any personal names or info?

Scott B.26's avatar
Scott B.26
Helpful | Level 6
3 years ago

Bluebeam finally figured out the issue. Their API for the app isn't able to handle the size of the Dropbox that we have. They're going to eventually gix that, but it could be some time before they can.

 

So, we know what the issue is now, and there currently is fix, but one is in the works.

 

Thanks everyone for your attempts to help me out!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update, I'm glad to hear they were able to locate the issue. This should help other users who are experiencing similar issues!

  • Djwpe's avatar
    Djwpe
    New member | Level 2
    2 years ago

    Did they ever come up with a fix for this? I’ve been having the same problem for quite some time.

     

     

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey Djwpe - could you let us know some additional information about the issue you're facing? 

       

      For instance, what apps are you having issues with? What device(s) are you using? 

       

      Are you getting any errors? 

    • Scott B.26's avatar
      Scott B.26
      Helpful | Level 6
      2 years ago

      No, not yet. Bluebeam had told me they would add it to their list of things to look into, but said it wasn't going to be a high priority so would probably be a long while before they got their API adjusted to where it could handle Dropbox with a large number of files/folders.

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