Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

CathMac's avatar
CathMac
Helpful | Level 6
1 year ago
Solved

Trouble opening the Dropbox desktop app on new Mac Air

I'm way out of my depth here.  I've been a long time user of Drobox and have installed the desktop app previously but its not working this time.  I used the Migration Assistant to set up new Mac Air ...
desktop
Mac
  • CathMac's avatar
    CathMac
    1 year ago
    Hi Walter,
    It turned out to be simple, of course!
    I found the Dropbox icon on the top right hand side of my screen and logged out there. That then enabled me to delete Dropbox from Finder/ Applications and then reinstall and open with the correct log in.
    Cheers😀
CathMac's avatar
CathMac
Helpful | Level 6
1 year ago
Hi Walter,
It turned out to be simple, of course!
I found the Dropbox icon on the top right hand side of my screen and logged out there. That then enabled me to delete Dropbox from Finder/ Applications and then reinstall and open with the correct log in.
Cheers😀
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Thanks for the update, Cathy!

 

See you around the Community and take care!

About Integrations

Get help with third-party integrations from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!