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Eric333's avatar
Eric333
Explorer | Level 3
1 month ago

Unable to update the folders being backed up for External SSD backup

Device MacBook Air 15' Operating System/Browser (if using the web) macOS Tahoe 26.1 Dropbox App Version/Browser Version 238.4.6075 Question or Issue I've been backing up a 2 TB Extr...
desktop
Dropbox Backup
Mac
Eric333's avatar
Eric333
Explorer | Level 3
1 month ago

I am able to select the folder and then click "Back Up" at which point a message appears stating something along the lines of "Dropbox backup folders have been updated". The folder selection window disappears but no uploading or synching occurs afterward aside from the same five files reindexing on repeat. Even after some time has passed the folder I selected to add isn't visible in the dropbox backup. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Thanks for the details. I think it would be best to contact the support team since they have more tools and steps available to troubleshoot this matter for you.
You can submit a ticket to the team via this link while logged into your Dropbox account.

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