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Forum Discussion

msacks's avatar
msacks
Explorer | Level 4
2 years ago

Weird transparency issue when using Dropbox Replay with an Apple ProRes video file

When uploading a ProRes MOV with graphics to Dropbox Replay, we see a weird transparency grid during graphic transitions when full-screen graphics appear in the video - during playback.    Has an...
Dropbox Replay
Third Party Integrations
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the screenshots, msacks.

 

Do you see the same on different browsers or in private browsing as well?

msacks's avatar
msacks
Explorer | Level 4
2 years ago

Tried in private browsing on Chrome. Does the same thing

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi from me too, msacks. Is this happening for all ProRes videos you upload to Dropbox Replay? 

     

    If you upload a video, without using ProRes first, do you notice the same behavior?

    • msacks's avatar
      msacks
      Explorer | Level 4
      2 years ago

      This is purely a .MOV ProRes issue, the transparency grid does not display for h264

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey hqlsolutions - could you please clarify if you're using the Dropbox website to preview those files or if you're using another video player? 

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