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9798's avatar
9798
New member | Level 2
7 years ago
Solved

Why are my Dropbox folders not showing in the iOS Files app on my iPhone?

iphone 6 latest ios  in dropbox ios app (and on Mac Desktop), both my DB accounts show up. In mail, go to "attach file" and no DB accounts show up in Locations. In ios Files,  no DB accounts s...
Mobile
Setting up the apps
Third Party Integrations
  • Jay's avatar
    Jay
    7 years ago
    Hi there, in the iOS Files app, could you try tapping the ‘Edit’ button on the top right and see if the Dropbox locations are there, but deselected.
     
    If so, try enabling them, tap ‘Done’ and see if this works for you now.
     
    Keep me posted with any updates.
Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Thanks for the screenshot Mpm2019. 

Have you tried reinstalling the Dropbox app on your iPad. If not, please try and let us know if it helps. 

Thank you for your patience! 

Mpm2019's avatar
Mpm2019
Explorer | Level 3
6 years ago

Hello, 

I deleted Dropbox app and reinstalled it. I deleted some of my Science files and uploaded the new ones again. 

Nothing seems to work. I send you two more recent snapshots. 

MPM

 

[IMAGE LINK IS BROKEN AND CANNOT BE DISPLAYED]

[IMAGE LINK IS BROKEN AND CANNOT BE DISPLAYED]

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Thanks for the updates. So sorry reinstall did not help. :unamused:

    I got your back. Look for my email. I used the address associated with your Community profile. 

    We will continue from there, so I can check some account related details and help you the best way possible. 

    Let me know if you received my email. 

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