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9798's avatar
9798
New member | Level 2
7 years ago
Solved

Why are my Dropbox folders not showing in the iOS Files app on my iPhone?

iphone 6 latest ios  in dropbox ios app (and on Mac Desktop), both my DB accounts show up. In mail, go to "attach file" and no DB accounts show up in Locations. In ios Files,  no DB accounts s...
Mobile
Setting up the apps
Third Party Integrations
  • Jay's avatar
    Jay
    7 years ago
    Hi there, in the iOS Files app, could you try tapping the ‘Edit’ button on the top right and see if the Dropbox locations are there, but deselected.
     
    If so, try enabling them, tap ‘Done’ and see if this works for you now.
     
    Keep me posted with any updates.
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Hey Mpm2019, welcome to the Dropbox Community; you’ve reached Jane this time!
 
It sounds like the issue you’re experiencing is slightly different than the OP’s. In order to make sure I’m further advising correctly, can YOU clarify the following for me? 
 
  • Are you facing an issue previewing your .PDFs through the Files app or through the Dropbox mobile app?
  • Does your description apply to accessing your .PDFs when attaching to a third-party app? 
  • Could you include a screenshot (masking personal info) in your next message for me outlining me what this looks like on your end?
Once I have this info, I‘ll look into this further. Thanks again! 
Smac1's avatar
Smac1
New member | Level 2
6 years ago

I am experiencing a similar problem only on IPad Pro (IPhone XS works fine)... Dropbox is selected yet comes up with content unavailable ... unknown error.... frustrating have tried toggling off the Dropbox rebooting iPad still same.....  i can see all files in the Dropbox app but the apple file app cannot connect and therefore Mail will not see Dropbox files for attachments....

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    So sorry to hear that Smac1. Thanks for joining the topic. 

    Please let me know if you have already tried reinstalling the Dropbox app and take the steps again for Dropbox files to show in your files app. 

    If the issue persists, please post screenshots of the errors you are receiving. 

    Thank you! 

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