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9798's avatar
9798
New member | Level 2
7 years ago
Solved

Why are my Dropbox folders not showing in the iOS Files app on my iPhone?

iphone 6 latest ios  in dropbox ios app (and on Mac Desktop), both my DB accounts show up. In mail, go to "attach file" and no DB accounts show up in Locations. In ios Files,  no DB accounts s...
Mobile
Setting up the apps
Third Party Integrations
  • Jay's avatar
    Jay
    7 years ago
    Hi there, in the iOS Files app, could you try tapping the ‘Edit’ button on the top right and see if the Dropbox locations are there, but deselected.
     
    If so, try enabling them, tap ‘Done’ and see if this works for you now.
     
    Keep me posted with any updates.
Smac1's avatar
Smac1
New member | Level 2
6 years ago

I am experiencing a similar problem only on IPad Pro (IPhone XS works fine)... Dropbox is selected yet comes up with content unavailable ... unknown error.... frustrating have tried toggling off the Dropbox rebooting iPad still same.....  i can see all files in the Dropbox app but the apple file app cannot connect and therefore Mail will not see Dropbox files for attachments....

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
6 years ago

So sorry to hear that Smac1. Thanks for joining the topic. 

Please let me know if you have already tried reinstalling the Dropbox app and take the steps again for Dropbox files to show in your files app. 

If the issue persists, please post screenshots of the errors you are receiving. 

Thank you! 

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