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9798's avatar
9798
New member | Level 2
7 years ago
Solved

Why are my Dropbox folders not showing in the iOS Files app on my iPhone?

iphone 6 latest ios  in dropbox ios app (and on Mac Desktop), both my DB accounts show up. In mail, go to "attach file" and no DB accounts show up in Locations. In ios Files,  no DB accounts s...
Mobile
Setting up the apps
Third Party Integrations
  • Jay's avatar
    Jay
    7 years ago
    Hi there, in the iOS Files app, could you try tapping the ‘Edit’ button on the top right and see if the Dropbox locations are there, but deselected.
     
    If so, try enabling them, tap ‘Done’ and see if this works for you now.
     
    Keep me posted with any updates.
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago
Hi there, in the iOS Files app, could you try tapping the ‘Edit’ button on the top right and see if the Dropbox locations are there, but deselected.
 
If so, try enabling them, tap ‘Done’ and see if this works for you now.
 
Keep me posted with any updates.
Nguonchandy's avatar
Nguonchandy
New member | Level 2
6 years ago
Hello,

In file app on IOS why I can’t create folders or move folders? It work not good if comparing with OneDrive or BOX.

Chandy
  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hey there, thanks for joining the discussion!

    Can you let me know if you're still having this issue Thomashat9? If so, can you let me know exactly where you're running into an issue?

    Can you see the files but not attach them, or are you not able to see Dropbox as an option?

    It seems that you're trying to perform an action that isn't currently supported Nguonchandy, you can check out which actions you can perform here.

    To create folders, you would need to create folders within the Dropbox mobile app. Also, while you can move files from the Files app, it's not currently possible to move folders.

    Let me know what you find!

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