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Why can't I open Microsoft files on my mobile device?
I updated my iPad Pro & now I can't open Dropbox files in Microsoft apps. I can see Dropbox, and I can open in other apps (Adobe, for instance), but Word, Excel, etc. tell me that the server is gone or the files are no longer on the server. But they are where they belong, and I can open them on other devices.
Hey fellas - apologies for any inconvenience this might have caused so far and thank you for alerting us to this.
Our engineers are already aware of the problem and are investigating.
I'll make sure to circle back here to let you know more as soon as I have an update to share.
For the affected users noticing these errors when trying to access their Microsoft files (Excel, Word, PowerPoint) I'd suggest that you logged a ticket with our team so we can look into this and help further with all of our tools at our disposal.
Thank you all for your diligence and have a great rest of your day.
173 Replies
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- Ticket 8903419
Pls note i can't link Dropbox with Microsoft Office apps since today. How can i solve it?
I am unable to open any of my work files on microsoft apps!!! (excel + word)
I am getting various error messages, including: “Sorry, File is stored in an unsupported server location.”
I need these files to work today... please get this issue fixed!
Same issue! Please update with a fix soon!
the form does not work correctly. My device chosen does not stay.
We also cannot access Micrsoft Apps from within Dropbox. This is on the Android Platform
Hi
Looks like the openning of files (Excel, Word...) doesn't work on iOS.
On my browsers it's okay but on iOS devise they said multiples error :
- No internet connection
- The route has changed
Have been using Excel to edit files in Dropbox for years. Today, when I try to open Dropbox from Excel, get message "Cannot Open Folder on Server. The folder may have been moved, renamed, or deleted." The web interface shows the files OK. Dropbox installed on my Windows 10 computer works fine also.
I have updated Excel on the iPad.
I have updated iOS on the iPad.
Tried on two different iPads with two different Dropbox accounts, same error.
I cannot open my dropbox file in excel on my iphone. I was able to open it yesterday morning but then by the evening I kept getting error messages. I deleted and reinstalled both dropbox and excel apps and now I get the message "the folder may have been moved, renamed or deleted" that the file "is stored in an unsupported server location." These are my notes for my private practice please HELP!
I have the same problem on my iPad.
Yesterday, there was no problem and today there is...
And if I take a look in Safari, then it is written, that I opend it for example 5 minutes ago...
