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Forum Discussion

EllKay's avatar
EllKay
Helpful | Level 5
7 years ago

Why do I need a license to edit Word and Excel files now?

So this just happened today. I can't create new Word or Excel files, nor can I edit existing ones. There is now a paywall that says I need a commercial Office 365 version. Um what? Working for an...
Microsoft Office
Third Party Integrations
Web
EllKay's avatar
EllKay
Helpful | Level 5
7 years ago

This is what I received from DB Support:

"Thanks for reaching out to Dropbox Support. This is Stuart.

Very sorry for the disruption to your professional life this glitch has caused- the engineering team is aware of the issue and working with all haste to see it resolved. I am forwarding your ticket to them so they can keep you apprised of the situation, and provide further support as needed. In the meantime, if at all possible, I'd advise opening your Office files directly through the desktop environment on a device linked through the Dropbox application, rather than the web integration, and hopefully that will get you by while we sort this out.

Thanks for your courteous and professional communication in what I realize is a frustrating and stressful situation! You'll hear back from an advanced support agent as soon as they have more to report. For now, we appreciate your patience and understanding while this gets resolved. "

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey everyone, thank you for your ongoing reports! Much appreciated. 

At first, I wanted to mention that, jurgen_barbieur and EllKay, I located your support request and made sure to pass your comments from here to the members of my team who are reviewing this for you. Rest assured that as soon as they have more info, they'll get back to you. 

Additionally, BrookChou and EllKay, I've made sure to send you a ticket to the email address associated with your Community profile so as to further investigate this together. 

When you have the chance, please have a look at your inbox for my latest message and we'll take it from there. 

Thanks in advance for your patience and cooperation on this!

  • jurgen_barbieur's avatar
    jurgen_barbieur
    Helpful | Level 5
    7 years ago

    I checked the situation this morning, and it seems to work now. But without any comment on the forum or on my support case.

    What was the reason of the disruption? 

     

    regards

    jurgen

    • Shannonqs's avatar
      Shannonqs
      New member | Level 2
      7 years ago

      It's not fixed for me.  Can now see word & excel docs within dropbox, but not edit them.

      • jurgen_barbieur's avatar
        jurgen_barbieur
        Helpful | Level 5
        7 years ago

        which office license do you have?

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