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Forum Discussion

EllKay's avatar
EllKay
Helpful | Level 5
7 years ago

Why do I need a license to edit Word and Excel files now?

So this just happened today. I can't create new Word or Excel files, nor can I edit existing ones. There is now a paywall that says I need a commercial Office 365 version. Um what? Working for an...
Microsoft Office
Third Party Integrations
Web
austrie's avatar
austrie
New member | Level 2
7 years ago

Hi, 

Having the same issue across our entire team! "To edit business documents you'll need a commercial Office 365 subscription" when we've worked totally fine off it until now. Microsoft's help team didnt' have an answer for us either.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey austrie, thanks for pinging us on this thread and sorry to hear that you're also having trouble with this. 

    I've also sent you an email to the address connected to your Community profile, so have a look at your inbox and don't hesitate to get back to me there. 

    Looking forward to hearing back from you!

    • GJensen's avatar
      GJensen
      New member | Level 2
      7 years ago

      I have an interesting twist to this issue. I have recently updated my Microsoft Office products and now am unable to edit due to the ""To edit business documents you'll need a commercial Office 365 subscription" message. However, others on the team are able to edit these documents and they have not updated their Microsoft Office products as of yet.  Please let me know when this will be resolved. 

      Most respectfully.

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