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Forum Discussion

EllKay's avatar
EllKay
Helpful | Level 5
7 years ago

Why do I need a license to edit Word and Excel files now?

So this just happened today. I can't create new Word or Excel files, nor can I edit existing ones. There is now a paywall that says I need a commercial Office 365 version. Um what? Working for an...
Microsoft Office
Third Party Integrations
Web
MrRogers83's avatar
MrRogers83
Helpful | Level 6
7 years ago

I heard back from our Dropbox rep, and he repeated what he said when this happened nearly a year ago. "Thank you for reaching out. I have looked into this and got the same answer as last time. This has nothing to do with Dropbox but more on the Microsoft side. There is no bug or permission settings from our side that controls MS permissions."

Alternatively, the Dropbox support team that has been contacting me has stated that their engineers are working on the issue.

I've also started commenting on a related Microsoft forum thread, but so far no responses from anyone at Microsoft.

Best of luck everyone!

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