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Forum Discussion
Why do I need a license to edit Word and Excel files now?
So this just happened today. I can't create new Word or Excel files, nor can I edit existing ones. There is now a paywall that says I need a commercial Office 365 version.
Um what?
Working for an...
It's not fixed for me. Can now see word & excel docs within dropbox, but not edit them.
which office license do you have?
It's a business license, but I pay for it personally . . . not work. I'm technically a consultant/self-employed, but primarily work for 1 business which holds the dropbox account.
as from dropbox support, the supported office licenses are mentioned in the following article. https://support.office.com/en-us/article/Office-and-DropBox-frequently-asked-questions-88931030-47f9-4134-bc52-a8863bb0169f
please note that "business essentials" is not listed...
regards
Hi,
Yesterday I was told by Dropbox Support that you were working on this issue.
Any news ?
- Daphne
Dropbox Community Moderator
Hey there WD,
Since you're already in contact with our Support team for this issue, I'd recommend contacting the agent handling your case for an update. You'll receive any updates first and foremost through your communication with the team via email.
Sorry that I can't be of much more help here!
Dropbox support has officially "solved" the issue. Here is what I was told:
Our engineers have been looking into this issue with Office365 integration. There has been a fix to a license verification problem on our side.
However, to edit a document in Office for the web (edit mode), Dropbox Business users need an Office 365 suite license, such as one of the following.
Office 365 Business
Office 365 Business Premium
Office 365 Pro Plus
Office 365 E3
Office 365 E4
Office 365 E5So really the issue is their salespeople have been misleading customers by omitting the fact that Office online integration requires you also have an Office 365 account if you have a business version of Dropbox.
The reason we all are so confused right now is because Dropbox's system wasn't verifying that we had O365 licenses when it should have been the entire time, but they have now fixed that issue.
Bummer. Being able to work in Office online via Dropbox was a major selling point, and if we want to continue having access it's going to cost us a whole lot more.
