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Forum Discussion

EllKay's avatar
EllKay
Helpful | Level 5
7 years ago

Why do I need a license to edit Word and Excel files now?

So this just happened today. I can't create new Word or Excel files, nor can I edit existing ones. There is now a paywall that says I need a commercial Office 365 version. Um what? Working for an...
Microsoft Office
Third Party Integrations
Web
acoolaccounts's avatar
acoolaccounts
Explorer | Level 4
7 years ago

Yes, we have 8 accounts, everyone with Dropbox license and Office license. I'm acceding with the same account in Dropbox and Office, but isn't working.

I think it isn't a synchronization problem. It's just that some of my colleagues don't have Dropbox installed and they work through the web and if they modify the file after downloading it, they have to upload it, since it isn't updated directly as we would like.

I will contact Microsoft to try to solve it. Thank you

Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Good job with finding the alternative to continue working! 

I am so sorry for the inconvenience this has clearly caused. :slight_frown: Hope the Microsoft error will be solved soon. 

If you could get back to us with any updates on the matter, it would be super helpful for all users to know how this was solved. 

If there is something more I can do on my end to help with your Dropbox, let me know. I will be more than happy to. 

 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    7 years ago

    Hey TommyAC, 

    I replied to your email, can you check your email inbox when you have the time to see if you've received this?

    Let me know if you didn't - thanks!

    • CreativeR's avatar
      CreativeR
      New member | Level 2
      7 years ago

      Same problem here!

       

      "You don't have an Office license

      Your Office 365 account does not have an Office license assigned to it"

       

      Microsoft confirmed that my team does have the correct account to access Microsoft Excel Online.

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Hi CreativeR, 

        Thanks for reaching out to us.

        I've sent you a ticket to the email address associated with your Community profile to have a better look into this.

        Looking forward to hearing back from you!

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