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Forum Discussion

EllKay's avatar
EllKay
Helpful | Level 5
7 years ago

Why do I need a license to edit Word and Excel files now?

So this just happened today. I can't create new Word or Excel files, nor can I edit existing ones. There is now a paywall that says I need a commercial Office 365 version. Um what? Working for an...
Microsoft Office
Third Party Integrations
Web
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Hey TommyAC, 

I replied to your email, can you check your email inbox when you have the time to see if you've received this?

Let me know if you didn't - thanks!

CreativeR's avatar
CreativeR
New member | Level 2
7 years ago

Same problem here!

 

"You don't have an Office license

Your Office 365 account does not have an Office license assigned to it"

 

Microsoft confirmed that my team does have the correct account to access Microsoft Excel Online.

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hi CreativeR, 

    Thanks for reaching out to us.

    I've sent you a ticket to the email address associated with your Community profile to have a better look into this.

    Looking forward to hearing back from you!

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