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Forum Discussion

EllKay's avatar
EllKay
Helpful | Level 5
7 years ago

Why do I need a license to edit Word and Excel files now?

So this just happened today. I can't create new Word or Excel files, nor can I edit existing ones. There is now a paywall that says I need a commercial Office 365 version. Um what? Working for an...
Microsoft Office
Third Party Integrations
Web
Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
7 years ago

Hey there acoolaccounts. 

Welcome to Community.

Sorry to hear some members cannot edit using Office 365, while they do have licenses. Allow me to ask, are the members getting an error when trying to edit? If this is the case, please add it with your next response. 

If there is no error there, could we have a screenshot of the "Open with" options the members facing the issue are getting ? 

Please show us their options both online and their desktops. 

Looking forward to your screenshots to assist. Thank you! 

Fatradish's avatar
Fatradish
New member | Level 2
7 years ago

Hi Fiona, we are experiencing the same issue , cannot edit via mricosoft online, our subscription is active , please help !

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Hey there Fatradish, 

    Sorry to hear that you're also having trouble with this. 

    I've sent you an email to the address associated with your Community profile so that we can further investigate this together. 

    When you get the chance, please check your inbox - thanks!

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