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Forum Discussion

EllKay's avatar
EllKay
Helpful | Level 5
7 years ago

Why do I need a license to edit Word and Excel files now?

So this just happened today. I can't create new Word or Excel files, nor can I edit existing ones. There is now a paywall that says I need a commercial Office 365 version. Um what? Working for an...
Microsoft Office
Third Party Integrations
Web
Kido's avatar
Kido
New member | Level 2
7 years ago

Hi, I have the same issue as the one described in a post that has the same name as mine, no solution is actually given and I need help.

I use a dropbox business account, I do have Office 365, and I have been using Microsoft Excel Online for months it was fine, but now all of a sudden it's also asking me to subscribe to Office 365 when I'm already. 

Can you help me please, thank you,

Kido

mavbj's avatar
mavbj
Explorer | Level 4
7 years ago

I am having the same problem on a client's business account. Editing docs in dropbox online for months and now just stopped with no warning. I have a Office Home and Business product licence but it seems this is not good enough. This looks like Microsoft trying to push you on to their more expensive 365 platform and bad customer service from Dropbox as there as they don't tell you this is the case.

  • SBrooks's avatar
    SBrooks
    New member | Level 2
    7 years ago

    Not sure why it just started happening a few days ago.  I have another Dropbox account that I have no problem getting into without Microsoft Business.

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