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Forum Discussion

EllKay's avatar
EllKay
Helpful | Level 5
7 years ago

Why do I need a license to edit Word and Excel files now?

So this just happened today. I can't create new Word or Excel files, nor can I edit existing ones. There is now a paywall that says I need a commercial Office 365 version. Um what? Working for an...
Microsoft Office
Third Party Integrations
Web
Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff
7 years ago

KF6 Thank you for getting back to us about this. 

I see my colleague is handling your case. I added a note you contacted us again.  Rest assured she will respond as soon as possible. 

We greatly appreciate your patience. Thank you!

KF6's avatar
KF6
New member | Level 2
7 years ago

Thank you Fiona.  I still haven't heard back - I am sorry for being inpatient.  I just need to have access to this document before the end of the day

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago

    Thank you for getting back to me about this KF6. 

    I just checked your case. I am unable to take over the email chain unfortunately. However I added one more note. Please download the file to access it for now and we will get back to you asap. 

    I apologize for the invonvenience. Thank you so much for your patience. 

  • KF6's avatar
    KF6
    New member | Level 2
    7 years ago

    Unfortunately, I don't have Microsoft Office on my computer, so I can't download the excel sheet and edit the document...

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