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Forum Discussion
Why do I need a license to edit Word and Excel files now?
So this just happened today. I can't create new Word or Excel files, nor can I edit existing ones. There is now a paywall that says I need a commercial Office 365 version.
Um what?
Working for an...
Hi, I have the same issue as the one described in a post that has the same name as mine, no solution is actually given and I need help.
I use a dropbox business account, I do have Office 365, and I have been using Microsoft Excel Online for months it was fine, but now all of a sudden it's also asking me to subscribe to Office 365 when I'm already.
Can you help me please, thank you,
Kido
As of last week, whenever myself or anyone else in our dropbox group attempt to use Microsoft Office Online it gives a message of
"You don't have an Office license
Your Office 365 account does not have an Office license assigned to it"
Up until last week we did not have this problem. We never had bought an office license to use this. Is this a change in dropbox policy? What do I need to do to get these functional again?
- Celeste
Dropbox Staff
Hi Researcher12345, thanks for checking in about this!
As a member of a Dropbox Business team, you will need a paid subscription of Office 365 to access such documents online via the Dropbox platform.
One way around this is to contact your team admin to ensure they have the necessary license for the Business team.
Alternatively, if you have a separate, personal, Dropbox account, you can copy the documents in question accross and edit them from the personal account to then re-upload to the Business one.
Let me know if I can help with anything else!
@Celeste2 What is the necessary license for the business team?
- Fiona
Hi Researcher12345!
Welcome to our Community and thanks for your question.
When in a Dropbox Business account, you will need an enterprise Microsoft account with a license that allows editing in Office Online (Business, Business Essentials, Business Premium, ProPlus, E1, E3, E4, or E5). If you're using a tablet larger than 10", Microsoft requires that you have an O365 license to use Office applications.
Here is a presentation of the integration with Microsoft and a help center article with FAQ's .
Let us know if everything works for you, when you try it.
Thank you!
Our business has been using Dropbox for 5+ years. We all have Microsoft Office licenses for software downloaded onto our (50+ laptops). Do you mean to tell me that in order to continue using Dropbox we must now purchase 50+ MS365 licenses at $85/license annually, for as long as we want to use Dropbox?
