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Forum Discussion

Yaniv_a's avatar
Yaniv_a
Explorer | Level 3
2 years ago

Why is Google blocking Dropbox when trying to open an Excel file?

Access blocked: Dropbox’s request does not comply with Google’s policies ****@gmail.com Dropbox’s request does not comply with Google’s ”Use secure browsers” policy. If this app has a website, yo...
Error Messages
Microsoft Office
Web
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Yaniv_a wrote:
Access blocked: Dropbox’s request does not comply with Google’s policies ... Error 403: disallowed_useragent

Google doesn't appear to be blocking Dropbox. It looks like it's specifically blocking whatever browser or software you're using while trying to sign in to Dropbox. What browser, software or device are you making this request on?

  • Yaniv_a's avatar
    Yaniv_a
    Explorer | Level 3
    2 years ago
    I'm trying to open an excel file which is saved in Dropbox with Microsoft excel. It's asking for A user. It's only appears while trying to do it through Dropbox.
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi Yaniv_a, could you attach a screenshot showing this message you're getting?

       

      Additionally, could you try switching browsers to see if this helps?

       

      Otherwise, you can try using incognito/private browsing mode without any extensions running.

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