Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

grooveolux's avatar
grooveolux
Explorer | Level 3
7 years ago

Word Online – inserted images continually load and do not display

I have a dozen or so Word Online docs in Dropbox, each with a single jpeg image inserted from my local computer. These documents were last seen with the image successfully inserted. After coming ...
desktop
Microsoft Office
Third Party Integrations
Web
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Thanks for reaching out to us here grooveolux!

To see if we can get to the bottom of this, let's have a look at a few things.

Can you try opening the file locally on your computer to see if the images display? If you don't have the Dropbox desktop app installed, just download the file from the web.

Also, were these images themselves added into the document, or were they added via a link to the image instead?

Let me know what you find and we can go from there - thanks!

  • grooveolux's avatar
    grooveolux
    Explorer | Level 3
    7 years ago

    Hi Daphne 

    Thanks for coming back to me on this.

    I can't try opening the files locally because I don't have Word. I did try to open them in OpenOffice but failed. 

    The images were inserted as images rather than links to the best of my knowledge.

    G.

     

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 years ago

      Thanks for the info grooveolux!

      Just to rule out any browser issues that might be interfering with that, can you try the following to see if there is any change in behaviour:

      • Clear the browser's cache
      • Use an incognito/private browsing window
      • Use another web browser

      Let me know how it goes - cheers!

      • grooveolux's avatar
        grooveolux
        Explorer | Level 3
        7 years ago

        Hi Daphne ,

        I cleared my Safari history. I quit and restarted Safari. I opened a private window in Safari. I navigated to the files. Same issue.

        I tried to login to Dropbox in Firefox but without alerting me to any issue with my login Dropbox repeatedly sends me to a new sign up page.

        I can login to Dropbox in Chrome. Same issue.

        Any further suggestions?

        With thanks,

        G.

About Integrations

Find solutions to issues with third-party integrations from the Dropbox Community. Share advice and help members with their integration questions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!