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grooveolux's avatar
grooveolux
Explorer | Level 3
7 years ago

Word Online – inserted images continually load and do not display

I have a dozen or so Word Online docs in Dropbox, each with a single jpeg image inserted from my local computer. These documents were last seen with the image successfully inserted. After coming ...
desktop
Microsoft Office
Third Party Integrations
Web
grooveolux's avatar
grooveolux
Explorer | Level 3
7 years ago

Hi Daphne 

Thanks for coming back to me on this.

I can't try opening the files locally because I don't have Word. I did try to open them in OpenOffice but failed. 

The images were inserted as images rather than links to the best of my knowledge.

G.

 

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 years ago

Thanks for the info grooveolux!

Just to rule out any browser issues that might be interfering with that, can you try the following to see if there is any change in behaviour:

  • Clear the browser's cache
  • Use an incognito/private browsing window
  • Use another web browser

Let me know how it goes - cheers!

  • grooveolux's avatar
    grooveolux
    Explorer | Level 3
    7 years ago

    Hi Daphne ,

    I cleared my Safari history. I quit and restarted Safari. I opened a private window in Safari. I navigated to the files. Same issue.

    I tried to login to Dropbox in Firefox but without alerting me to any issue with my login Dropbox repeatedly sends me to a new sign up page.

    I can login to Dropbox in Chrome. Same issue.

    Any further suggestions?

    With thanks,

    G.

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      7 years ago

      Thanks for trying those steps grooveolux!

      Just out of curiosity, if you just preview the file through Dropbox online, are you able to see the images correctly from there?

      If your account is set to open the file directly on Microsoft Word Online, you can temporarily change the "Default editing apps" to "View on dropbox.com" from here.

      Keep me posted - cheers!

      • grooveolux's avatar
        grooveolux
        Explorer | Level 3
        7 years ago

        Hi Daphne 

        I switched the default app to Dropbox online.

        I refreshed the page showing the listing of the files. The icons changed. 

        I clicked on the preview icon for one that has the issue and it opened - it looked different from Word online but I couldn't be sure what the preview app was. Given the change I made to my settings as you recommended, it seems likely to I was previewing in Dropbox online.

        In the preview of the doct there is a generic icon instead of the image I expect to see, nothing indicating the image is loading, and the image does not load.

        I'm dropping this issue as a Won't Fix because I'm now doing a work-around that is proving a better workflow for me than inserting images into Word Online docs.

        Thank you for your help trying to sort this issue out for me.

        I don't want to spend more time getting to the bottom of what the cause is.

        Best wishes,

        G.

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